FAQs - Strategic Transitioning

Bank Branches

ABC Capital Bank operates with 2 branches, correspondents and relationships throughout. The branches include; Colline Branch– Main branch, Luwum Street Branch with dedicated staff to serve you and with the bank transforming from a Business as usual Bank to a Digital led Bank we shall serve you better.

Loan Interest Rates

Our loan and credit facilities offer best and competitive rates in the market to suit your needs.

Loan Processing Time

We offer a flexible time frame while processing the loans.

Loan Services

The bank offers a wide range of financing with various loan options to help you grow ranging from Business loans, working capital loans, asset financing loans, salary loans, Trade finance Options.

Account Opening and Types

Any one can open an account with the bank for accounts ranging from Current accounts, savings accounts, foreign accounts, Salary accounts and Children's accounts.

what to sample

This is a sample answer demonstrating how our customer service system works. For actual banking inquiries, please refer to the specific subject categories or contact our customer service team directly.

How can I withdraw money while outside Uganda?

You can access your funds while outside Uganda through our international ATM network, online banking transfers, or by using internationally accepted debit cards. We recommend informing us of your travel plans beforehand to ensure uninterrupted service. Specific fees and limits may apply for international transactions.

I appreciate ABC Capital Bank services

Thank you for your positive feedback! We appreciate you taking the time to share your experience with ABC Capital Bank. Our team works hard to provide excellent service, and we are glad to hear that we are meeting your expectations.

My account balance is low than expected?

If your account balance is lower than expected, it could be due to recent transactions, fees, or pending transactions. We recommend reviewing your recent transaction history through our mobile app, online banking, or by visiting a branch. Our customer service team can also help you investigate any discrepancies.

I can not access my Account

If you cannot access your account, it could be due to several reasons: incorrect login attempts, account maintenance, or security concerns. Please contact our customer service immediately at [phone number] or visit your nearest branch for assistance in restoring access to your account.

What's the accounts' interest rate?

We offer competitive interest rates on our savings and deposit accounts. The specific rates vary by account type and balance. Please contact our customer service or visit any branch to get current interest rate information for your specific account type.

What information to have before applying for a loan

Before applying for a loan, you should have: valid identification, proof of income, bank statements, collateral information (if applicable), and details about the purpose of the loan. Our loan officers can guide you through the specific requirements based on the type of loan you are seeking.

What are the bank's fees?

Our fee structure varies depending on the type of account and services used. We offer competitive and transparent pricing. For detailed information about specific fees for your account type and transactions, please refer to our tariff guide available at any branch or on our website.

Where are the bank's ATMs?

ABC Capital Bank has ATMs located at our branch locations and other strategic points. We are continuously expanding our ATM network to serve you better. For specific ATM locations, please check our website or mobile app for the most up-to-date information.

Is there a minimum balance required?

Yes, some accounts may require a minimum balance. The specific minimum balance requirements vary by account type. Please contact our customer service or visit any branch to get detailed information about minimum balance requirements for different account types.

Does the bank have online banking and a mobile app?

Yes, ABC Capital Bank offers both online banking and a mobile app. You can check your balance, pay bills, transfer money between accounts, and perform various banking transactions conveniently from your computer or mobile device.